Return And Cancellation

Cancellations

Products will be sent through leading courier services. Order will be delivered within 7 working days from the date of placing the order. Octroi Charges: * * Local Octroi charges may be applicable. Note: – Our products are dispatched in a tamper-proof packing. Please do not accept the package if you do not find it sealed and please bring it to our knowledge.
Cancellation Policy: Once your order is submitted there will be a charge of 350 ₹ of your order value in order to cancel it.
For questions regarding our return policy please contact us at contact@herambskincare.com

How do I cancel my order?

To cancel an order please send an email to contact@herambskincare.com Please include the word “”CANCEL”” and your order number in the subject of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received, we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn’t sent before the item is dispatched, the order can not be cancelled.

What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please contact us immediately.

Returns

We believe in ethical and honest business practices.

Products once purchased cannot be returned unless they are received in a damaged condition.
We will go any extra mile to earn the trust and confidence of our customers. Which are non refundable or returnable.
As we do not take back returns, we do not offer refunds. If your product is received in a damaged condition, we will send you a replacement after receiving damaged return.
Please do not take delivery of any package if you find that the seal is open or it is in damaged condition.
Do not intentionally damage the product or try to change product as all perfumes have there codes printed below box..we will verify all codes after receiving return
If the products are received as damaged, please mail us a picture of the product along with the courier box and details at contact@herambskincare.com
There is no returns under any circumstances unless the product is damaged in transit. Unboxing video is mandatory without which product will not be accepted for returns.

Damaged Products

Utmost care is taken in packaging of the merchandise at our Distribution Centers.We assure our customers that our Product(s) cannot be damaged during transportation. Our packaging and logistics department ensure that the product(s) are carefully packaged.
Note: Customer is advised to ensure that the package is received in sealed condition at the time of delivery. Please do not take delivery of any package if you find that the seal is open or it is in damaged condition.